TERMS & CONDITIONS
Legal Notice
DBA Ruck City (RC) accessories are for show only, not for road use. Purchaser assumes responsibility for all risk or injury to others and self. Each participate must assume responsibility to assess safety aspects of facilities, conditions and equipment and must assume all risks. CAUTION USE AT YOUR OWN RISK. All products are for Off-Road Use Only. DBA Ruck City is not responsible and/or liable for any and all injuries and/or wroingful death from use of products. Purchasers assume any/all responsibilities for utilization and/or modification to product and/or vehicle.
All notices from Ruck City to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Ruck City shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:
14518 Hempstead rd Houston, Texas 77040. Delivery shall be deemed to have been made by You to Ruck City five (5) days after the date sent.
Shipping & Delivery
Ruck City ships merchandise to 48 Continital United States. U.S. Territories, Alaska, Hawaii, Puerto Rico, Guam, APO, AEO, and the US Virgin Islands. We also ship overseas to all of Europe, Canada, Korea, Japan, Australia, and New Zealand. At this time we DO NOT ship to Mexico, South America, Middle East, or Africa. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. ALL ORDER ABOVE $279 ARE ELIGIBLE FOR FREE SHIPPING TO 48 US STATES ONLY. THE RUCK SHOP RESERVES THE RIGHT TO CHOOSE THE CARRIER FOR FREE SHIPPING. ALL ORDER OVER $300 WILL REQUIRE A SIGNATURE FOR YOUR SERCURITY. Orders will be shipped to paypal confirmed address or address on file with your credit card company.
Return Policy
Ruck City reserves the right to change its return procedures at any time without prior notice to you. Ruck City will only offer STORE CREDIT on products returned in NEW never used condition at our discretion. A 10% restock FEE will be assessed on ALL returns and must have prior approval by emailing us at info@ruckcity.com within 10 calendar days of receiving the part. A 20% restocking fee will be assessed on all open non-installed packages. Once we receive the return you will receive a credit towards our online store. NO EXCEPTIONS. If you do not get a RMA and send product back you will not get a credit and would have to pay the postage to get the item back.
Ruck City will not accept returns for used, installed or electronic parts under any circumstances.
If a part was ordered in error and the error is yours you will also be responsible for all shipping costs to Ruck City and our original shipping costs to you. If we make an error all shipping costs will be paid for by Ruck City using shipping company of our choice.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments